Airtel Down? Telecom Operator Responds as Thousands of Users Report Issues Making Calls, Sending Messages

18/08/2025

Airtel users are reporting issues with accessing the telecom provider’s network services. Complaints from users on a popular downtime tracking website began to pop up over the past 30 minutes, with a majority of users indicating they are facing issues with cellular services. Meanwhile, some users are reporting issues with mobile internet access or “no signal” on their devices. Users have also taken to X, the microblogging platform formerly known as Twitter, to report that they cannot make calls or send messages on Airtel’s network.Airtel Working to Restore Services Amidst Ongoing DisruptionAs of 4:30pm on Monday, over 3,200 users in the Delhi NCR region reported issues with accessing Airtel’s network on Downdetector. Out of these, 66 percent pertained to network problems on their handsets, while 18 percent of users complained about mobile internet access and 16 percent of users had no signal on their phones.Prajwal, we are currently experiencing a network outage, our team is actively working to resolve the issue and restore services promptly. We sincerely apologize for the inconvenience caused. Thanks, Team Airtel https://t.co/2G23qpK1Kp— Airtel Cares (@Airtel_Presence) August 18, 2025According to various posts by users on X, the ongoing network issue prevents some customers from making and receiving calls. Other users say they cannot receive SMS messages, which prevents them from receiving one time passwords (OTPs) used to log in to apps or other web services.It’s worth noting that the number of users impacted by the outage is likely to be much higher than the reports available on platforms like Downdetector and X, and the network issues could be affecting users in other regions. Some users have reported that the downtime began around two hours ago.The telecom operator has already begun responding to customers posts on X, acknowledging it is “currently experiencing a network outage”. Airtel says that it is working on resolving an ongoing issue. However, it has yet to provide an estimated timeframe for the service to be restored.

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